Toni

Toni terms

Last updated July 30, 2026

These terms explain the current early-access Toni service in plain language. They are meant to be easy to understand before you start or pay. If something here conflicts with a checkout page, written offer, or support confirmation we send you, the more specific written offer controls for that purchase.

What Toni is

Toni is an AI health follow-through partner that texts with you over supported channels, currently iMessage and Telegram, about meals, workouts, routines, missed days, and practical next actions. Toni is built for everyday accountability, memory, check-ins, and non-shaming recovery when real life gets messy.

Who can use Toni

You must be at least 18 years old to use Toni.
You are responsible for the information you send and for using your own judgment.
Do not send someone else's private information unless you have the right to share it.
Do not use Toni for emergencies, medical care, clinical decision-making, or illegal or dangerous activity.

What Toni is not

Not a medical service. Toni does not diagnose, treat, interpret labs or medical records, give medication instructions or dosing advice, handle emergencies, or replace advice from a doctor, dietitian, therapist, trainer, or other qualified professional.
Not for urgent situations. If you may be in danger or need urgent medical or mental-health help, contact local emergency services, crisis support, or a qualified professional now.
Not eating-disorder, injury, or clinical support. Toni may redirect or refuse requests that involve eating-disorder escalation, injury assessment, acute symptoms, self-harm crisis, medical conditions, diagnoses, medication management, or other clinical topics.
Not a calorie prescription. Toni may suggest rough estimates, flexible starting ranges, or protein ideas when useful, but these are accountability supports, not medical, dietetic, therapeutic, or guaranteed-outcome prescriptions.
Not a human or coach review service. The current Toni plan does not include human coach, trainer, clinician, or expert review unless a separate written offer says so.
Not always right or always available. Toni is an AI service. Responses can be imperfect, delayed, unavailable, or based on incomplete context.

What not to send

Please do not send medical records, diagnoses, medication instructions or doses, lab results, vital signs such as blood glucose or blood pressure, provider care instructions, urgent symptoms, self-harm crisis content, eating-disorder escalation, dangerous instructions, genetic or reproductive health information, or anything you need a clinician to evaluate. Toni can still help with ordinary nutrition, movement, habits, routines, accountability, rough food days, stress, soreness, low mood, and following non-clinical parts of a plan you already understand. If you send hard-boundary medical, safety, or clinical information anyway, Toni may refuse to analyze it, may reject, delete, or redact it where feasible, and may redirect you to professional help.

Messaging controls

With your consent, Toni sends proactive check-ins and follow-ups on the channel you picked. You stay in control: reply pause to take a break, stop to end messages, or help for support, anytime. You can also ask Toni to adjust timing, tone, level of detail, or check-in intensity. On iMessage, Toni can only reply after you send the first message; on Telegram, tapping Start in the bot is what lets Toni message you.

Trial, pricing, and billing

Current paid early access is designed around a 14-day trial. If Toni helps you follow through, the current paid options are $9.99/month, cancel anytime, or $99.99/year ($8.33/month billed annually). Prices are in USD unless we clearly say otherwise. Any paid plan should show the price, renewal cadence, and checkout terms before you are charged.

Monthly plans are cancel-anytime for future billing periods.
Annual is an explicit choice. Toni should not surprise-convert you into annual after a trial.
Annual is currently $19.89/year (about 16.6%) less than paying monthly (pay for ten months, get twelve), but it is always opt-in after the trial.
The first annual payment includes a 30-day money-back guarantee. Email support@withtoni.com within 30 days of that payment if Toni is not a fit.
We may change future prices or plan details, but we will not charge a new price without the required notice or consent.

Cancellation and refunds

To cancel future subscription billing, visit withtoni.com/billing or email support@withtoni.com. Replying stop in your Toni chat stops messages; it does not automatically cancel subscription billing or delete your data. See the privacy notice for data requests.

Annual subscribers may request a full refund by emailing support@withtoni.com within 30 days of their first annual payment if Toni is not a fit. The guarantee applies once per customer and does not renew with later annual charges. A full annual refund ends that annual subscription and its paid access. Monthly payments are generally not refunded after the paid period starts, but we can make things right for clear technical failures, duplicate charges, or other obvious billing mistakes. Refunds are not a promise of weight loss, body change, medical improvement, or any other health outcome. We may decline refunds for abuse, bad-faith repeated signups, chargeback misuse, or policy violations.

Reasonable use and misuse

Access to Toni includes reasonable personal use of the service. Toni plans do not promise unlimited or unrestricted usage. You may not use Toni through bots, scripts, automated or bulk messaging; send repetitive or intentionally excessive requests; share or resell access; attempt to bypass usage, safety, or security controls; interfere with the service; or use Toni for unlawful, dangerous, abusive, harassing, or otherwise prohibited activity.

To keep Toni reliable and affordable for everyone, we may monitor usage patterns and service cost, apply reasonable message, media, feature, or processing limits, slow or route unusually heavy usage, refuse particular requests, or temporarily suspend access. We may suspend or end access for serious or repeated misuse, attempts to evade limits, safety or security risks, or material violations of these terms. Where practical, we will give notice and a chance to correct the issue, but we may act immediately when needed to protect users, Toni, or the service. Any refund or cancellation rights required by applicable law still apply.

Support

For support, email support@withtoni.com or reply help in your Toni chat. The first paid cohort has a lightweight human operational support path for setup, channel delivery, billing, cancellation, refunds, privacy/data requests, safety/confusion/upset, and service issues. It does not include human coach, trainer, clinician, nutrition, workout, plan, progress, or expert review unless a separate written offer says so. Typical support categories are:

onboarding and first-message setup;
billing, cancellation, refund, or receipt questions;
iMessage, Telegram, delivery, or channel handoff issues;
safety, confusion, upset, or uncomfortable Toni behavior;
privacy, data export, correction, deletion, or consent withdrawal requests;
requests Toni cannot or should not answer.

Optional Apple Health / wearable summaries

If a Toni app feature later lets you connect Apple Health or another wearable source, that access should be optional, read-only, and limited to wellness follow-through summaries such as steps, workouts, exercise minutes, active energy, and sleep duration or window. Toni should not use those summaries for diagnosis, treatment, medication decisions, or medical claims. You should be able to revoke access through your device or app settings.

Changes and service availability

Toni is still early access and may change as we learn. Features, channels, check-in timing, model behavior, pricing experiments, and copy may evolve. We may pause, change, or end parts of the service when needed for safety, reliability, abuse prevention, or business reasons. If a material change affects a paid plan, we will try to communicate clearly and give a fair path to cancel.

How we handle your information is described in the privacy & consent notice.